OUR PEOPLE

Pacific Claims Management is home to industry professionals of the highest caliber, each dedicated to making a difference in how services are delivered. We invite you to learn a little about us here, and we hope to have the opportunity to get to know each other’s organizations even better in the near future.

Jerry Laval
Jerry LavalPresident
“PCM believes the only way to deliver service is by working as partners with employers, building trust with them and truly understanding the challenges they face.”

“The mission for PCM is to become a partner for our clients through Performance, Accountability, Transparency and Honor.”

Randy Bugg
Randy BuggVice President, Claims
“Pacific Claims Management is successful because of our understanding that the human experience is what truly drives quality of service. Our goal is to provide for our clients as if they were members of our own family.”
Suzie Barnette
Suzie BarnetteClaims Supervisor
“PCM shows such devotion to their employees and clients on a daily basis. They make a sincere effort to support growth in each one of us, and with that comes a richer Work Comp community as a whole.”
Ryan Black
Ryan BlackClaims Examiner – Education Specialist
“PCM takes the time to understand our clients’ needs. We build trust through aggressive claims administration and full transparency.”
Monica Schaldach
Monica SchaldachClaims Examiner – Agriculture Specialist
“The people of PCM make it a fantastic place to work. Our claims philosophy and company systems create the most efficient claims administration that I have ever been a part of.”
Gaby Mendez
Gaby MendezTechnology Specialist
“PCM offers new challenges daily. Our systems and reporting allows us to analyze and solve our clients’ problems quickly, efficiently, and effectively.”
Tracey Hill
Tracey HillClaims Examiner – Transit Authority Specialist
“PCM gives me the ability to perform at the highest caliber. Our open communication with management, transparency, and accountability create an environment that allows each employee to contribute in a positive way for the greater good of our clients and the company.”
Christina Boehm
Christina BoehmClaims Examiner – Agriculture Specialist
“PCM is the best team to be a part of! Everyone is passionate about their responsibility to our clients. We strive to find solutions every day. I couldn’t ask for a more fulfilling position here and I absolutely love my job.”
Christina Miranda
Christina MirandaClaims Examiner
“PCM encourages growth by giving each employee the tools and knowledge to succeed. Our family atmosphere creates a positive environment that is different from any other employer I have worked for.”
Ellen Briones
Ellen BrionesHuman Resources
“PCM gives me the ability to develop lasting relationships with our clients. We believe in becoming a trusted advisor for the people we work with. I come to work every day knowing that we are doing everything that we can to find the best possible solutions.”
Leslie Gobbel
Leslie GobbelCustomer Service
“PCM’s culture and team are second to none. It is exciting to come to work and solve problems for our clients.”